Likert scale responses from 2,400 employees across fifteen member organisations, analysed through exploratory and confirmatory factor analysis, Cronbach reliability testing, and multilevel modelling that separated individual effects from organisational ones.
A consortium of fifteen organisations surveyed its staff to understand satisfaction and retention, but the questionnaire had never been validated and the organisations differed greatly in size and context.
Simple averages would have mixed up individual experiences with organisational effects, making fair comparison impossible.
The consortium received a 67 page report with validated scales, organisation level comparisons that account for context, and clear priorities for each member.
The validated questionnaire is now reused for follow up rounds, so results can be tracked over time.
